Practice Charter

This medical practice aims to provide a high quality service where, as a patient you:

• Are treated courteously at all times
• Are given an appointment on the day of request if your need is urgent;
• Can expect to be offered an appointment within 48 hrs of request;
• Are seen within 30 minutes of your appointment or given an explanation about the delay;
• Can speak to a receptionist in confidence;
• Have your medical information held at the surgery treated in confidence;
• Are given a full explanation about your treatment

As a patient of this practice we ask that you help us give you a quality of service by:

• Treating staff politely at all times;
• Only asking for an urgent appointment if medically necessary;
• Arriving on time for your appointment;
• Cancelling your appointment in good time if you are unable to attend;
• Whenever possible, ring before 10am if you think a home visit may be necessary;
• Letting the practice know if you are pleased with our services or have suggestions as to how to improve it;
• Talking to your doctor, or the practice manager, if you are unhappy with your medical care;
• Using the repeat prescription tear-off slips when you require a repeat of the drugs whenever possible giving 48 hours notice;
• Telephoning about results, or letters from hospitals, after 11am whenever possible.